Debt Collection Automation for Agencies, Creditors, and Law Firms

Outbound Call Automation

We build Voice AI agents that handle your entire outbound reminder and follow-up call volume. These agents call debtors at optimal times based on historical contact data, deliver compliant messages, capture payment commitments, process verbal payment authorizations, and update your system in real time. One system can make thousands of calls simultaneously with zero hold times and consistent compliance on every interaction.

Payment Reminder Workflows

We build multi-channel reminder sequences that contact debtors across voice, SMS, and email based on account status, days past due, and previous contact history. Reminders go out on the right day, through the right channel, with the right message for each account segment. Debtors who respond get handled automatically. Debtors who do not respond move to the next step in the sequence without any manual intervention. Learn more about our Workflow Automation capabilities.

Compliance Monitoring and Audit Automation

Every automated interaction we build includes built-in compliance controls: call recording consent management, contact frequency tracking, opt-out processing, and real-time monitoring against FDCPA, TCPA, GDPR, and applicable regional regulations. Every interaction generates a full audit trail. Your compliance team gets dashboards showing exactly what was said, when, and to whom.

CRM and Collections System Integration

Automation that does not connect to your collections platform creates more work, not less. We integrate every system we build with your existing CRM, dialer, payment processor, and case management platform. Account data flows in real time. Contact outcomes update automatically. Payment commitments create follow-up tasks without anyone touching a keyboard. Explore our CRM and Sales Automation services.

Payment Processing Automation

We build automated payment capture workflows that allow debtors to make payments through IVR, SMS payment links, and web forms — all connected to your payment processor and automatically reconciled against the account. Debtors get confirmation. Your team sees the payment without doing anything manually.

Dispute and Escalation Routing

Not every contact ends in payment. When a debtor disputes a debt, requests verification, or raises a sensitive issue, your automation system needs to handle that correctly. We build intelligent routing logic that identifies dispute triggers, stops automated contact on flagged accounts, generates required documentation, and routes the case to the appropriate human handler with full context from every previous interaction.

Debtor Self-Service Portals

We build automated self-service workflows that allow debtors to check their balance, set up payment plans, request callbacks, and update contact preferences without speaking to a collector. These portals are available 24 hours a day and connect directly to your collections platform in real time.

Performance Reporting and Analytics

We build real-time dashboards that show you contact rates, promise-to-pay capture rates, payment collection rates, compliance metrics, and collector productivity across your entire operation. Every metric updates automatically based on actual outcomes, not manual data entry.

Every outbound contact checks against do-not-contact lists, contact frequency limits, permitted calling hours, and required disclosure language before any communication reaches a debtor. Violations are blocked automatically. Every interaction generates a timestamped audit record.

Automated calls and texts require specific consent documentation and follow strict restrictions on timing and frequency. We configure every system to verify consent status before contact, respect opt-out requests immediately, and maintain the records that demonstrate compliance if your practices are ever challenged.

For collections operations in the UK, Europe, and other markets with data protection regulations, we configure every system for appropriate data handling, consent management, right-to-erasure processing, and cross-border data transfer compliance.

Medical debt automation requires specific controls on how patient data is handled, stored, transmitted, and accessed. We build every healthcare collections system to HIPAA standards with appropriate business associate agreements and technical safeguards.