This Privacy Policy explains how Automation Solution("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit https://www.automationsolution.ai or engage our services. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following categories of personal information:
- Contact information: name, email address, phone number, and company name provided through contact forms, consultation bookings, or direct communication.
- Usage data: IP address, browser type, device information, pages visited, time on site, and referring URLs collected automatically when you visit our website.
- Communication data: content of emails, messages, or other communications you send us.
- Business information: details about your business processes, technology stack, and automation requirements shared during consultations or project engagements.
- Payment information: billing details processed through our secure payment processors. We do not store full payment card details.
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide the services you have requested.
- Scope, deliver, and support automation projects and AI development engagements.
- Send service-related communications including project updates, invoices, and support responses.
- Send marketing communications about our services, case studies, and industry insights, where you have consented or we have a legitimate interest to do so.
- Improve our website and services through analysis of usage patterns.
- Comply with legal obligations and enforce our contractual rights.
3. Legal Basis for Processing (GDPR)
For individuals in the European Economic Area, United Kingdom, or other jurisdictions with similar data protection laws, we process your personal data under the following legal bases:
- Contract performance: processing necessary to deliver services you have engaged us for.
- Legitimate interests: improving our services, communicating with prospective clients, and operating our business, where these interests are not overridden by your rights.
- Consent: sending marketing communications where consent is required. You may withdraw consent at any time.
- Legal obligation: complying with applicable laws and regulations.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data with:
- Service providers: third-party tools and platforms we use to operate our business, including CRM systems, project management tools, email platforms, and cloud infrastructure providers. All processors are bound by data processing agreements.
- Professional advisors: lawyers, accountants, and auditors where necessary for our business operations.
- Law enforcement or regulatory authorities: where required by applicable law, court order, or regulatory requirement.
- Business transfers: in the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity.
5. International Data Transfers
We operate globally and may transfer your personal information to countries outside your jurisdiction. Where we transfer data outside the EEA or UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or equivalent mechanisms.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:
- Client engagement records: retained for 7 years following the end of an engagement for legal and compliance purposes.
- Marketing contact data: retained until you unsubscribe or request deletion.
- Website analytics data: retained for 26 months.
- Enquiry and contact form data: retained for 2 years if no engagement results.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. We use:
- Essential cookies: necessary for the website to function correctly.
- Analytics cookies: Google Analytics and similar tools to understand how visitors use our site.
- Marketing cookies: tools including Google Tag Manager to measure the effectiveness of our marketing.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Rectification: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your personal data where there is no lawful basis for continued processing.
- Restriction: request that we restrict processing of your data in certain circumstances.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw consent: where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at legal@automationsolution.ai. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. We encourage you to review this policy periodically.
13. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us: